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Get the latest trends, predictions and strategy to a winning customer experience with the NICE 2018 webinar series “Customer Experience Done Right”. We’ll be sharing cutting-edge content and the chance to glean insights from industry thought leaders who will share their perspectives on the current state and future development of customer experience strategies and technologies. Register now and save your seat to discover the latest news, trends and predictions surrounding creating winning customer experiences.
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JANUARY 18
ADAPTIVE WORKFORCE OPTIMIZATION
Uberization of Scheduling
Donna Fluss, President, DMG Consulting LLC and Paul Chance, Senior Product Marketing Manager, NICE
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JANUARY 25
AUTOMATION
Getting Digital Transformation Right: Best Practices for Planning and Execution
Lonnie Johnston, Senior Director of Customer Success, NICE and Karen Inbar, Senior Product Marketing Manager, NICE
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FEBRUARY 1
CUSTOMER EXPERIENCE
Quality Management Powered by Omnichannel Analytics: Better Together
Brandon Purcell, Senior Analyst, Serving Customer Insights Professionals, Forrester Research, Abby Monaco, Senior Product Marketing Manager, NICE Nexidia, and Lauren Maschio, Product Marketing Manager, NICE
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FEBRUARY 8
ADAPTIVE WORKFORCE OPTIMIZATION
Employee Training is Adapting to the Times
Yohai West, Product Marketing Manager AWFO, NICE and Diana Leccese, Regional Vice President, Solutions Executive, NICE
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FEBRUARY 26
ANALYTICS
Introducing Customer Engagement Analytics
Joana van den Brink-Quintanilha, Principal Analyst Customer Experience, Forrester Research and Larry Skowronek, VP of Product Management and Marketing, NICE Nexidia
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FEBRUARY 27
COMPLIANCE
Call Recording on the Record - A Report on Regulation in the Contact Center
Richard Bucci, Industry Analyst, The Pelorus Group and Pearl Lieberman, Product Marketing Manager, NICE
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MARCH 1
ADAPTIVE WORKFORCE OPTIMIZATION
Gamification Meets Workforce Management
Paul Stockford, Chief Analyst, Saddletree Research and Paul Chance, Senior Marketing Manager, NICE
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MARCH 8
CXONE
Creating Exceptional Omnichannel Experiences
Aviad Abiri, Vice President Portfolio Marketing, NICE
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MARCH 22
CXONE
The Future of Customer Service
Guest Speaker: Mary Wardley, Program Vice President, IDC Research and Aviad Abiri, Vice President of Portfolio Marketing, NICE
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MARCH 29
AUTOMATION
How Voice Biometrics is Revolutionizing CX
Windsor Tanner, Regional Vice President of Sales, Fraud and Authentication, NICE
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