Enabling Organizations to Operationalize Big Data | NICE
Tuesday, February 27, 2018
1:00 pm EST

Call Recording on the Record - A Report on Regulation in the Contact Center

Presented By: Richard Bucci, Industry Analyst, The Pelorus Group and Efrat Kanner-Nissimov, Marketing Director, Multi-Channel Recording, NICE

Since 2008, with the aftermath of the banking crash, compliance has been a more dominant topic for every industry and for businesses of all sizes.

The health, retail, insurance, telecom and financial industries are all concerned by a multiplicity of laws, regulations and standards that govern the way they should interact with their customers as well as internally.Ten years after the crash of Wall Street, it is time to reexamine the standards in place in the contact center.

This webinar will present the findings of Pelorus Group's research on several key regulations and laws governing the contact center today, and the ways NICE can help.

Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!

REGISTER FOR THE WEBINAR BELOW