Presented By: Donna Fluss, President, DMG Consulting LLC and Paul Chance, Senior Product Marketing Manager, NICE
In the age of Uber and the sharing economy, workplace flexibility is a top priority. In fact, schedule flexibility is such a high priority that many employees consider it a critical aspect of their compensation package. This new reality is changing the way contact centers schedule their employees; an innovation which is empowering and engaging the workforce.
Leading contact centers are going to “uberize” their scheduling practice with a new-class of adaptive scheduling techniques, tools and best practices. Adaptive scheduling will enable agents to create the work/life balance they want, while giving companies the ability to deliver an outstanding customer experience.
Join this webinar as we highlight adaptive scheduling, as well as discuss trends and the emerging best practices to improve the agent experience while ensuring total coverage and improving performance in the contact center.
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!