Presented By: Aviad Abiri, Vice President Portfolio Marketing, NICE
NICE inContact CXone, the world’s #1 cloud customer experience platform, empowers organizations to deliver and manage a true omnichannel customer experience, from call routing and recording, through omnichannel quality management, all the way to full omnichannel analytics.
Join us to learn how to drive and manage omnichannel experiences across all your daily operations including:
• Routing omnichannel interactions and adding new customer channels
• Recording and managing omnichannel interactions
• Evaluating omnichannel employee behavior
• Analyzing and applying analytics to omnichannel customer journeys
This session will cover what organizations need to do in order to fully improve experiences on all customer touchpoints.
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!