The Future of Customer Service
Presented By: Guest Speaker: Mary Wardley, Program Vice President, IDC Research and Aviad Abiri, Vice President, Portfolio Marketing, NICE
Over the past decade, the nature of customer service has been completely transformed. With the steady increase of channels, the connected customer finding their online voice, and the millennial generation entering the workforce, there is now a new standard of how we engage our customers and employees
However, what exactly does the next decade of customer service look like? With new technologies such as Automation and AI, we have seen an increase in new opportunities which has raised the bar of customer service to a level unimaginable in the past. In this webinar we will look to the future of customer service and tackle some of the most burning issues such as:
- The role of analytics in ensuring every touch point is analyzed and optimized
- How cloud can provide new levels of flexibility and agility for any size organization
- How AI and Automation will create a more engaged and empowered workforce
- How an omnichannel approach can transform the customer journey in real-time
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!
