Enabling Organizations to Operationalize Big Data | NICE
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Thursday, March 29, 2018
1:00 pm EST

How Voice Biometrics is Revolutionizing CX

Presented By: Windsor Tanner, Regional Vice President of Sales, Fraud and Authentication, NICE

As an organization, you strive to improve your customer experience. Consumers on the other hand, typically aim not to contact service centers at all, unless they really have to. And when they do , consumers prefer self-service and they want it quick and straight to the point.

Changing the conversation from ‘Who are you?’ to ‘How can I help you?’, voice biometrics revolutionizes customer experience and allows your customers to get straight to the point when talking to an agent, using the IVR or the mobile app. 

Join this webinar to learn how NICE Real-Time Authentication leverages voice biometrics to provide consumers with a new standard of customer experience.

Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!

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