Presented By: Adam Aftergut, Product Marketing Manager WFO, NICE and Diana Leccese, Regional Vice President, Solutions Executive, NICE
Employee training and coaching is critical to maintaining success in a business environment. This applies to initial onboarding, skill improvement, and the introduction of new products or procedures.
The challenge is to provide the right training to the right people, at the right time. By using traditional methods, however, this is getting harder and harder as employees become more technologically savvy and less patient.
Join our Solution Experts as they discuss the latest trends in Adaptive Learning in the Contact Center.
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