Future-Ready with Customer Experience Analytics
Be agile and ready for ensuring business continuity
On Demand

Thursday, August 27, 2020 | 11:00am ET / 4:00pm BST

Presenting:

Mark Smith
CEO & Chief Research Officer
Ventana Research
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

One of the greatest lessons learned from the black swan event of COVID-19 is that organizations need to be agile and ready for the unexpected. During this pandemic, organizations that were not ready for ensuring business continuity through the use of speech and text analytics were not able to respond to customers with care and precision. The opportunity for embracing Customer Experience Analytics enables the readiness and responsibility that helps businesses face the unknown. Join Mark Smith, CEO and Chief Research Officer of Ventana Research and Abby Monaco, Sr. Product Marketing Manager of NICE Nexidia for educational insights into how to ensure that you are future-ready with analytics that drive action and improvement. This webinar will provide the following:

  • Why adopting analytics that use machine learning and AI can power your responsiveness
  • Using sentiment and behavioral models to support Voice of the Agent and Customer programs
  • Using customer experience analytics to uncover and predict places for ensuring your readiness
  • The five steps to get started on the journey of customer experience analytics

Register for the On Demand Webinar Below

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