Visibility, Performance and Employee Engagement in Times of Change

January 21, 1:00 pm EST

Organizations are rapidly completing the first phase of contact center transition to Work from Home, by setting up the foundation for remote work. They are now beginning to face the second phase of this transition: Managing a remote workforce to ensure the highest service levels, while maintaining productivity and employee satisfaction.


In order to succeed, Customer Service managers need to answer three core questions:

  1. How do I know what my at home employees are doing? 
  2. How do I ensure my at home employees are providing the right level of service? 
  3. How do I keep my at home employees engaged and motivated?


To address these needs in times of change, NICE has introduced a unique offering, WEM@home, that empowers organizations to:

  • Gain Visibilityof at home employee activities with Desktop Analytics  
  • Ensure Employee Performance with Enlighten, our new advanced AI and Analytics solution 
  • Drive Employee Engagement with Voice of the Employee surveys 


This offering requires no upfront commitment and can be rapidly deployed within 72 hours.  

To take advantage of this special offer, please complete your contact detail and a NICE WEM@home specialist will help you get started.

Let NICE WEM@home help you keep your employees safe at home, while promoting exceptional customer experience during these times of change.

Speak to a WEM@home Expert

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