NICE Webinar

Wednesday, June 5, 2019

1:00 p.m. ET

How AI is Already Changing Quality Management in an Omnichannel World

Presented by: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics and Lauren Maschio, Product Marketing Manager, NICE Nexidia

It may seem that artificial intelligence is a relatively new technology trend, something that won’t impact customer care for years to come. In fact, the technologies that enable AI have been evolving for the past 50 years. Founded as an academic discipline in 1956, in the twenty-first century, AI techniques have experienced a resurgence following concurrent advances in computer power and the availability of large amounts of data. AI has become an essential ingredient in customer care software innovation.

Join noted contact center industry analyst and strategist Sheila McGee-Smith of McGee-Smith Analytics, and Lauren Maschio, Product Marketing Manager for Quality Management at NICE Nexidia, as they discuss:

- Why the application of artificial intelligence to speech analytics has dramatically improved the effectiveness of quality management tools.

- How the AI used in quality management seamlessly enhances its efficacy, without a lot of heavy lifting on the part of contact center management.

- The results that companies are enjoying TODAY just months after deploying AI-enhanced quality management in omnichannel contact centers.

- What the future holds for additional QM/AI innovation.

REGISTER FOR THE WEBINAR BELOW

First Name:

Last Name:

Job Title:

Company Name:

Business Email:

Business Phone

Country:

State:

utm_campaign:

utm_content:

utm_device:

utm_keyword:

utm_medium:

utm_source:

Webinar Source:

Opt-In:

Double Opt-In:

Honeypot:

GCLID: