Webinar Registration

Healthy Habits, Rising NPS: How Ciox Health Built a Solid Foundation for CX Gains

May 30 at 8:30 a.m. Pacific (4:30 p.m. GMT)

Sometimes the best outcomes – like a steadily increasing Net Promoter Score® -- have a foundation in strong fundamentals. For health information management leader Ciox Health, taking the time to get the basics of a strong voice of the customer program in place has paid off. Hear from program lead Kate Maynard about how lifecycle-driven survey cadences, automated reporting, ongoing engagement with stakeholders, and thoughtful change management have driven improvements in the customer experience.

Join our webinar to discover:

  • How to engage your stakeholders with NPS and drive action
  • Tips for managing change at the program and customer level
  • Achievements and lessons learned by Ciox Health that is driving future CX planning