Enabling Organizations to Operationalize Big Data | NICE

Performance Metrics Only Matter if You Can Use Them!

Presented By: Greg Cummings, Manager, Global Channel Enablement, NICE Uptivity

From homegrown systems to huge CRMs and every Excel spreadsheet in between, your contact center has no shortage of performance data. Align your organization around a single source of truth and a consistent understanding of performance indicators and goals where total performance transparency helps every employee focus on the actions and behaviors that translate directly to better customer experiences.

Join Greg Cummings, Manager, Global Channel Enablement, NICE Uptivity, to learn how NICE Uptivity Performance Management tools help small to medium sized contact centers consolidate and organize operational performance, quality and voice of the customer metrics so you can act on this information in real-time and make meaningful improvements immediately.