NICE Authentication and Fraud Solutions

Prevent fraud where it strikes most- the contact centre

Fraud is always on the rise, especially in contact centres: live agent channels are exposed to social engineering, and technology investments to prevent fraud focus on digital channels.

Fraudsters use this soft spot to do as they wish and keep attacking again and again. Existing technologies tend to look at a single call level and mark it with a risk score, but the fraud team's workload to scan all suspected calls is huge, and finding the fraudster is like searching for a needle in the haystack. Also, those that pass authentication remain undetected.

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With the NICE Authentication and Fraud prevention solutions, you can now proactively expose fraudsters and block them for good.

NICE leveraged voice biometrics, AI and advanced analytics to scan millions of calls to create a list of potential fraudsters to investigate effortlessly. Instead of thousands of flagged calls, your team gets a short prioritized list, and as a fraudster is confirmed, his voiceprint is added to a watch list, and he is blocked from causing any future harm.

NICE Authentication and Fraud Solutions

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