Presented By:
David Gustafson, Chief Operating Officer, Mattersight and
Larry Skowronek, Vice President of Products and Marketing, NICE Nexidia
NICE Nexidia welcomes Predictive Behavioral Routing into its Customer Engagement Analytics framework and introduces the next generation of customer analytics.
Join this webinar to learn how you can create personalized, meaningful connections with your end customers by leveraging this new, integrated offering. Understand why this technology is a must have for every contact center, and how Nexidia Analytics-powered Predictive Behavioral Routing will be the next step in the evolution of the contact center into a full customer experience center.