What’s the Future in the Customer Experience Economy?

Customer Experience (CX) has overtaken Price and Product as the key brand differentiator and our data shows that your customers expect their interactions with you to be informed, personalised and effortless.

The NICE 2019 State of Analytics in Customer Service survey shows that customer interactions that lack individual context are no longer sufficient. Your customers expect you to have a full history of their interactions, including those on mobile and social media.

Join us and a select group of leaders and influencers across the CX and customer services domain to discuss how to obtain a truly holistic view of what drives customer loyalty at an interaction level, in 2020 and beyond - in an intimate networking event at the Leonardo Royal St Paul’s London on 20 November 2019 from 5:30pm to 9pm.


17:30 – 18:30

Registration and Cocktail Reception

18:30 – 19:30

Enabling CX in the 2020s
How the subconscious mind drives customer's decision making
Panel Q&A

19:30 – 21:00

Closing & Networking Drinks

Hear how CX Management, through Analytics, Automation and Contact Centre in the Cloud can deliver a truly differentiated customer service – with NICE and other industry experts on hand to share best practices for elevating your connections with your customers and employees and driving an Experience Transformation.

Admission is complimentary; however, seats are limited – act fast by filling out the form to register**.

*Agenda subject to change. **Registration is complimentary and provided at no cost. Accommodation and travel are not included


Jane Cummins
Head of Strategy & Change, Direct Service, AIB


Jane Cummins
Head of Strategy & Change, Direct Service, AIB

!Reserve your seat

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