Presented By: Ian Jacobs, Principal Analyst, Forrester Research and Rich Correia, Director of Workforce Optimization Solutions, NICE
The cloud or moving to the cloud is no longer just an idea for the early adopters, but rather has become an instrument of improved efficiency and economics for all organizations of all sizes across all industries. Organizations that possess support centers are challenged with having to be faster, continuously flexible, and ultimately more effective than their competition when it comes to addressing customer needs, and utilizing WFO solutions in the cloud provides the adaptability for success.
In this webinar, Ian Jacobs of Forrester Research will address the strategies of enterprises migrating their WFO solutions to the cloud:
• The economic impact and increased business agility that can be achieved by moving to the cloud
• The benefits of a truly unified WFO solution, built on a common and open platform, that can ultimately provide uniformity and expanded sharing of data across all applications
• The cloud also opens the door to new technologies, such as AI, which can greatly enhance the user experience and drive employee engagement and performance