On Demand Webinar
5 Ways to Transform Your Customer Service with AI-Enabled Hyper-Personalization
Presented by:
Omer Minkara, VP, Principal Analyst, Aberdeen
Aviad Abiri, VP, Portfolio Marketing & Enablement, NICE
CX leaders across all industries are using the latest analytics and artificial intelligence capabilities to “hyper-personalize” their customer service, using customer data to understand the customer journey, personalize conversations and meet the unique needs of each client. Join this informative webinar with renowned consultancy Aberdeen Group to learn:
- What hyper-personalization is, and how it impacts service results
- What foundational hyper-personalization elements you should build to maximize results
- Some of the current roadblocks to implementing hyper-personalization and how to overcome them
- Real-life success stories from brands delivering iconic service experiences