NICE | Be here, there and everywhere

The cloud contact centre leader

Enable responsive agents and world class customer experiences from anywhere and across every channel.

It's no secret who's driving contact centre transformation.

Customers are now in charge. They want their enquiry handled quickly, by an empowered agent, at a time and in a channel which suits them. Smart companies are already delivering.

Find out how to build the ultimate hybrid contact centre.

How do you “Do more with less” in a constantly changing customer environment? How do you motivate agents to reduce turnover? And how do you manage it all in real-time?

Get ‘Building the ultimate hybrid contact centre’ eBook.

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Learn from the region’s best customer service companies.

Be here

Cut call wait times by 50% by having calls routed to the correct agent faster – like GWA Group Limited.

Be there

Convert a 111% spike in customer contacts with agents working off-site – like Nine.

Be everywhere

Scale to handle 1.5m annual interactions in multiple media – like Ergon Energy.

This eBook takes a deep dive into all four of the prevailing customer trends.

You’ll learn how:

Managers want progress at their pace
Customers only care about quality
Hybrid contact centres need planning
Customers want to direct

Plus you can read how GWA Group Limited, Nine and Ergon Energy have set themselves for success today and for whatever the future holds.

It’s all in the newly published eBook ‘Building the ultimate hybrid contact centre’.

Download the eBook

Switch to an award-winning cloud platform.

NICE’s CXone cloud platform will empower every contact centre agent to deliver world-class customer experiences. By introducing our fully-integrated cloud customer platform to your business you’ll have the advantage of:

Omnichannel routing
Insight-driven analytics
Workforce optimisation
Automation and AI

It’s why Gartner named NICE CXone as a leader in both Contact-Center-As-A-Service (CCaaS) and Workforce Engagement Management (WEM) in 2021.

No matter where your customers or your agents are located or which channel they’re connected, NICE CXone can help you deliver better experiences.

Book your free trial

Be here, there and everywhere.