Work At Home: A WFM Perspective
On Demand

Thursday, May 14, 2020 | 10:00 a.m. ET / 3:00 p.m UK Time

Presenting:

Paul Chance
Sr. Product Marketing Manager
NICE
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Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Contact Centers around the world have quickly transitioned to remote contact centers. For many, this is a new paradigm and NICE is here to help. This webinar will share advice gathered from veterans of the contact center to provide in one place some of the best practices we have seen across the globe with agent working from home.

This covers communication thoughts and practices around forecasting and scheduling and other helpful ideas.

Register for the On Demand Webinar Below

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