The Perfect Pair: Quality and Analytics in Your Contact Center for a More Robust Customer Experience

Presented by: Amir Cohen, Product Manager, NICE and Lauren Comer, Sr. Product Marketing Manager, NICE inContact

Wondering how to leverage analytics to improve quality in your contact center? In this interactive webinar, we’ll address both analytics and QM, and how they’re coupled together. Please join us in a live discussion regarding QM analytics, and experience a demonstration of NICE inContact CXone Quality Management Analytics. By the end of the session, you will learn how incorporating analytics into their QM process can result in more efficiency and a stronger customer experience.