Are You Suffering from Cloud Contact Center FOMO?
On Demand Webinar
Presenting:
Do you have a Fear of Missing Out (FOMO)? As a contact center executive, how many times a day do you think, “I wish we could send a text to a customer when they ask …” or “I wish agents could complete shift changes themselves with a mobile app”? Cloud is the answer.
You can improve CX by adding cloud functionality without a complete system replacement.
Was your contact center system installed years ago? Are you being told that it would cost millions to add the functionality you know would allow you to provide better customer care with happier agents?
In the past few years, thousands of companies have successfully chosen to completely replace their contact center technology and move to the cloud. But that is not the only option. In this webinar noted industry analyst Sheila McGee-Smith and NICE’s Rich Correia will discuss how companies are adding modern, cloud-based applications that work side-by-side with existing systems. You will learn:
- How to add WFM or quality management to offer more collaborative and flexible work choices for agents and supervisors.
- How easily web chat, text or other digital channels can be integrated with your existing voice-only contact center.
- Why the promise of artificial intelligence in the contact center is most easily realized using data and algorithms managed in the cloud.
- The results NICE customers are already enjoying by adding cloud functionality.
