10 WFM Best Practices to Help Run Your Contact Centers

On Demand Webinar

Thursday, February 13, 2020 | 2:00 p.m. ET

Presenting:

Paul Chance

Sr. Product Marketing Manager, NICE

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Head of Business Development and Strategy, NICE Advanced Process Automation Solutions

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Often, we find our contact centers running on autopilot, doing things the way we have always done them. This session will help people using any WFM solution by looking at the best practices we have learned from some of the most innovative contact centers around. We will visit practices on long range planning, forecasting, scheduling, change management, and employee engagement.

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10 WFM Best Practices to Help Run Your Contact Centers On Demand Webinar

Register for Webinar

10 WFM Best Practices to Help Run Your Contact Centers

On Demand Webinar