Using Journey Analytics to Predict Churn
On Demand

Thursday, February 6, 2020 | 2:00 p.m. ET

Presenting:

Matt Reading
VP, Customer Journey Solutions, NICE Nexidia
Abby Monaco
Sr. Product Marketing Manager, NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Customer churn can be extremely taxing on any organization.  The ability to predict that a particular customer is at a high risk of churning – while there is still time to proactively address the situation – represents a great opportunity to increase customer loyalty and avoid loss of revenue.

Join this informative webinar to learn:

  • How Customer Journey Analytics leverages AI to predict churn
  • How NICE Nexidia’s Journey Excellence Score identifies problematic journeys that lead to negative outcomes
  • How omnichannel analytics provides visibility into customer dissatisfaction

Register for the On Demand Webinar Below

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