UNLOCKING WORKFORCE MANAGEMENT EXCELLENCE:
Connect your Customers with the Right Agent with the Right Skills at the Right Time

On Demand

Tuesday, February 9, 2021
1:00 PM–2:00 PM AEDT | 10:00 AM–11:00 AM SGT
| 
1:00PM–2:00PM AEDT | 10:00AM–11:00AM SGT

Presenting:

Nadia Younan

Workforce Optimization Solutions Lead
NICE APAC


Adam Aftergut
Product Marketing Manager
NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

When our way of life – and way of working – has completely changed, how can contact centres best manage their workforce effectively to drive optimum customer experience?

Join this webinar to learn how to drive outstanding workforce management (WFM) in your contact centre in 2021 and beyond, including:

  • Strategies for managing your workforce in the new age of permanent flexible and remote working
  • How effective WFM can help you automate operations, overcome complexity, adapt rapidly and achieve effective workforce planning, scheduling and optimization
  • Empowering your agents with tools for increasing productivity and performance
  • Enabling your workforce to drive exceptional customer experience across all channels – including new and emerging digital channels
  • How to unlock increased engagement and accurate planning
  • The future of workforce management – moving to the cloud, embedding digital, gamification, remote coaching, employee engagement mobile apps and more

Register for the On demand Webinar

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