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Playing NICE Together
Operational Training from ordering to implementation
Operational Training from ordering to implementation
We have been breaking records together with CXone thanks to the commitment and customer-focus of our ANZ Business Partners.
To ensure that we work efficiently together and deliver value to our customers as we grow, we are inviting our ANZ Business Partners to attend a series of information sessions.
Covering operational processes from placing orders to implementation, we encourage you to attend any sessions that are of interest and will expand your knowledge of end-to-end engagement with NICE CXone.
| TRAINING SCHEDULE | DATE / TIME |
| SALES ORDERING - An introduction to pricing and ordering | |
| 1. Sales contracts 2. Sales Addendums 3. Pricing models – Bundles 4. Minimum Commitment 5. Ramping options 6. Fast Start & POC options |
Tues 15th Feb 9:00am-10.00am |
| BILLING RULES – An introduction to CXone billing | |
| 1. PQD to Invoice 2. Ports and Other Variables 3. BAU Change V Addendum Changes 4. Invoice Reviews and Rebilling |
Tues 22nd Feb 9.00am-10.00am |
| SALES ENGINEERING & PRODUCT MANAGEMENT Working with NICE Sales Engineering & Product Management Teams |
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| 1. CXone Sales Engineering team 2. How and when to engage NICE Sales Engineers 3. Who can demonstrate what, and access to solution resources 4. Stories about us working together well |
Tues 1st March 9.00am - 10.00am |
| IMPLEMENTATION - Working with NICE for successful implementations | |
| 1. Implementation: - Roles - Limits and support from Nice - Hybrid delivery 2. Important Milestones in Getting Implementation underway 3. Touch points and where to get help |
Tues 8th March |
| CONNECTIVITY - PART 1 - An introduction to connectivity basics | |
| 1.Connectivity Team and their expected role 2.How is the best connectivity model decided? 3. How do we best get to know the connectivity for our clients? 4. Connectivity Projects, Do I Need A Project? |
Tues 15th March 9.00am-10.00am |
| CONNECTIVITY - PART 2 - An introduction to connectivity basics | |
| 1.The Connectivity basics. 2. What are delivery Transport options? 3. What are the costs of Transport and Voice? 4. How does NICE deliver SIP? |
Tues 22nd March |
| TRUST - Working with the NICE trust Office | |
| 1. Introductions 2. Overview of Trust team and mission statement 3. Value and competitive advantage or Trust team 4. How to engage the trust team? |
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