The Total Economic Impact™ of NICE Enlighten and Nexidia Solutions
On Demand Webinar

NICE Nexidia commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment that enterprises may realize by deploying NICE Enlighten, Nexidia Analytics, and Quality Central. These solutions enable organizations to automate many time-consuming tasks, including auto-detection of discrete events and behaviors, real-time interaction guidance for the improvement of soft skills, scoring of all customer interactions (for key metrics such as sentiment), and the identification of specific interactions for coaching. Organizations deploying these solutions realized call center productivity gains as well as improved business outcomes, such as increased sales, reduced churn, and avoided fraudulent activity. This webinar will provide a look at the journey of the interviewed customers, the quantification of benefits and costs associated with the solutions, unquantified benefits, and future flexibility acquired from the investment.