On Demand Webinar
Top New Trends in Intelligent Routing
Presented by:
Andy Traba, Director, Product Management and Product Marketing, NICE Nexidia
Michele Carlson, Sr. Product Marketing Manager, NICE Nexidia
Is your contact center routing strategy feeling dated? Today, premier brands are saying goodbye to terms like “longest available agent” in favor of smarter connections in the AI-driven cloud. During this webinar, catch up on how innovative companies are evolving their routing strategies to optimize customer experience for ease and consistency. Join us to learn how to create an experience divide with intelligent routing and crush your competition!