The Impact of the Digital Tsunami on Staffing the Contact Center
On Demand

Thursday, August 12, 2021 | 2:00 pm EDT

Presenting:

Paul Stockford
Chief Analyst
Saddletree Research
Paul Chance
Sr. Product Marketing Manager
NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Everyone has discussed multi-channel, omnichannel for years, but the last year has compressed five years of adoption into just a few months, as the total Interactions into the contact center are rising. This webinar will examine the changing market dynamics and how contact centers handle complexities, such as concurrent interrupt-ability, variable handle times, long interaction times, prioritization, and many more.

Join Paul Stockford, Chief Analyst at Saddletree Research, as he discusses the results of the 2021 survey of contact center professionals and provides perspective on how we forecast, schedule, and manage our workforce to adapt to this changing world.

Register for the On Demand Webinar

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.