The Contact Center Perfect Storm and the Agile Workforce 
On Demand

Thursday, October 15, 2020 | 2:00 p.m. EDT

Presenting:

Paul Stockford
President & Chief Analyst
Saddletree Research
Richard Correia
Director for WFO Product Marketing
NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

The COVID-19 pandemic, generational evolution in the workforce, and the arrival of artificial intelligence (AI) in the contact center have combined to create the perfect storm for workforce engagement management (WEM) and the changes that must be made in the contact center in order to meet the challenges of today’s new normal.  In this webinar, we’ll discuss the impact of this perfect storm on employee engagement, including the rise of the Gig agent in the workforce, and provide examples of best practices that address the need for workforce agility in the rapidly changing contact center of today, and the future.

Register for the On Demand Webinar Below

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