Smart Self-Service: How to Better Leverage Data & AI to Maximize Success
 
On Demand

Presenting:

Omer Minkara
Vice President & Principal Analyst, Aberdeen


Elizabeth Tobey
Head of Marketing, Digital Solutions, NICE

Presenting:

Lauren Maschio
Senior Product Marketing Team Manager, NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

The rules of engagement in self-service have changed. Gone are the days when simply adding a self-service option such as a chat bot was deemed enough to help customers help themselves. Leading contact center & CX organizations have uncovered that poorly designed and executed self-service activities upset customers while reducing efficiency and increasing cost. Aberdeen’s latest research found that these firms adopt a smart approach – one that relies on the power of data and AI so each self-service experience is truly personalized and efficient to address customer needs. Join this webinar to learn:

  • The Distinction between Traditional versus Smart Self-Service
  • The ROI of Smart Self-Service
  • Building Blocks to Transform Self-Service with the Help of Data & AI
  • Real-Life Success Stories

Register for the On Demand Session Below

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