When most people talk about RPA, they are referring to “unattended automation.” That is, an entire task or process that can be automated from beginning to end without relying on a human to interact with the process in any way.

However, companies that are serious about scaling automation strategies will likely find the opportunities to apply unattended RPA bots to their business processes run out fairly quickly.

In this white paper, we discuss another form of automation – attended automation – which helps organizations to benefit even more from their investment in RPA. Attended automation attends to the more strategic goals, such as employee and customer satisfaction, and opens up more opportunities for the organization to leverage automation for use cases which center around the human employee. 

Learn about what matters most in a true attended automation solution.