Managing Human/Machine Interactions: Challenges and Opportunities

Presented by: Guest speaker Craig Le Clair, VP, Principal Analyst, Forrester Research

Workers in finance and accounting, HR, supply chain, contact centers and line of business departments will have jobs transformed due to advancing automation. Robotic process automation (RPA) that is gaining in intelligence is top of the list. This session digs into production use cases that combine RPA with AI. Topics include the differences between agent-led RPA and the back-office use cases and the expanding use of machine learning for process discovery. Forrester’s future of work model will be introduced as well as a framework to design the next generation of human/machine collaboration. With this guidance, enterprises can proactively adopt governance, operating models, and change management solutions to prepare for the future of work.