Want to give your 9-1-1 center’s Quality Assurance program a boost? Join NICE Public Safety and the Denise Amber Lee Foundation for a complimentary 9-1-1 QA Training Day.
In 2008, the Denise Amber Lee tragedy in Florida rocketed to national attention because of the absolute perfect storm of errors and mistakes made that day. This story was highlighted on Dateline NBC, Primetime 20/20, Dr. Phil, Larry King, Good Morning America, and the Today Show. The resulting Denise Amber Lee Foundation was a driving force behind the first ever, ANSI Standard for the Establishment of a Quality Assurance and Quality Improvement (QA/QI) Program for PSAPs. Several foundation board members were on the national workgroup that crafted the document, including Sherrill Ornberg.
Complimentary 9-1-1 QA Training Day
Come and hear Sherrill and two other Quality Assurance experts as they inspire and motivate you to create comprehensive QA/QI processes for your communications center. PSAP professionals are invited to attend the complimentary virtual 9-1-1 QA Training Day class to learn best practices including:
- The necessary components of the QA/QI program and how to objectively evaluate the performance of public safety communications personnel no matter your agency’s size.
- Why a consistent and effective QA/QI process is vital (legally and professionally) to your PSAP.
- How to create and implement your QA/QI program to ensure its success and your staff’s buy-in.
- How a targeted QA/QI program can reduce employee turnover and boost their confidence and performance.
When:
- Wednesday, December 1st from 11 am – 1 pm ET
Trainers:
- Sherrill Ornberg, ENP, RPL – Foundation QA Director, former PSAP Director, Past President of Illinois APCO
- Nathan Lee – Founder and President, Denise Amber Lee Foundation
- Patrick Botz - Director of Engagement, NICE Public Safety
Registration
After you have registered for a training class, you will receive a confirmation email with the link to the virtual class session, and a reminder email 24 hours before the session.