How Predictive Behavioral Routing Connects Customers with Hyper-Personalized Experiences
On Demand Webinar

February 27, 2020 | 2:00 p.m. ET

Presenting:

Kristie O’Donnell
Director of Solution Architecture
NICE Nexidia
Michele Carlson
Sr. Product Marketing Manager
NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Every day, in contact centers across the globe, millions of agents answer customer calls, and customers are left to hope they’ll have a positive experience.   However, unbeknownst to the platform distributing customer calls to agents, each customer is looking for their own, ideal personalized customer experience. Now there’s a way to teach your call routing platform the language of hyper-personalization to make sure each customer gets the experience they want.

Join us to learn the language of hyper-personalization, and how Predictive Behavioral Routing transforms contact center routing platforms from delivering random interactions to personalized customer connections.   During this session we’ll introduce the “4 Pillars for Transforming Customer-Agent Connections” that help your business deliver on customers’ expectations for hyper-personalized customer experience.

Customers’ expectations for personalization have never been higher; your call routing platform is ready to make smarter connections with Predictive Behavioral Routing.

Register for the On-Demand Webinar

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.