Presented by: Brad Filbert, SVP of Global WFM & Robotic Process Automation, The Results Companies

With the goal to make their Back Office client reporting process as efficient and accurate as possible, The Results Companies utilized unattended bots to handle the process from beginning to end. But when it came to automating a real-time customer facing process, they decided to leverage attended bots to help employees nail those interactions directly from their desktops.

Attended or Unattended robotic automation? This session will demonstrate the thinking process and benefits to be had with each automation approach.