Omni-Channel CX in Digital Transformation: How to Use AI & Analytics to Adapt & Innovate
On Demand

Thursday, April 8, 2021 | 10:00 a.m. EDT

Presenting:

Omer Minkara
VP & Principal Analyst 
Aberdeen
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Digital transformation programs are high on contact center and CX leaders’ agenda. It’s for a good reason as Aberdeen’s research shows that the number one reason firms invest in digital transformation is to adapt to changing customer needs by adding and using innovative digital capabilities. One of the key elements prioritized by business leaders aiming to succeed in digital transformation is transforming traditional omni-channel activities by making more effective use of CX data with the help of AI and analytics. Join this webinar to learn:

  • How top performing firms build & manage a top-notch CX digital transformation program
  • Differences between traditional vs. modern omni-channel programs
  • How to use AI and analytics to hyper-personalize customer conversations across all channels
  • Real-life examples






 




Register for the On Demand Webinar Below

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