Navigating Today’s Digital Landscape with NICE WFM

On demand webinar

Wednesday, October 20, 2021
| 
4:00 PM AEST


Rachel Eade
Senior Customer Delivery Specialist, Ergon Energy
Kirsty Hunter
Optus Customer Experience Practice Leader | Customer Solutions & Cloud, Optus
Cameron Adams,
APAC Director CXone Practice, NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB


An in-depth look at how NICE Workforce Management innovations can help your organization answer the increasingly complex questions we face when planning for an array of digital channels.

As the Gartner Magic Quadrant WEM Leader again in 2021, NICE provides best-of-breed WFM capabilities powered by Artificial Intelligence. NICE has once again proven themselves as market leaders and relentless innovators,  bringing new capabilities to our best-of-breed WFM solution that ensures NICE WFM customers can solve for the most complicated channel blends with sophisticated algorithms.

Join us on 20th October 2021 to learn how NICE WFM easily solves for:

  • Channel Prioritisation
  • Channel Interruptibility
  • Unique channel behaviours

We’ll also be discussing some of the exciting solutions in the NICE WFM product set, including our innovative WFM Automation platform. The future of WFM is here today and we’ll demonstrate how our WFM Automation empowers organisations to “outsource” their Intraday Management function to the NICE WFM Automation system – the robots are here!

Nadia Younan
WFO Solutions Manager APAC
NICE

Exciting prizes to be won supplied by Poly

Register for the On demand Webinar

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