NICE Named 2022 Agent Management Market Leader by Ventana Research

January 21, 1:00 pm EST

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Ventana Research has recognized NICE as the overall Exemplary Vendor in its 2022 Agent Management Value Index report.

“NICE has demonstrated leadership across all categories under product and customer experience,” says Keith Dawson, Vice President and Research Director for Customer Experience at Ventana Research, “and is well deserving of the top rank it has received.”

As a trusted innovator in digital-first customer experience interactions (CXi), NICE continues to provide differentiating workforce management capabilities that optimize agent productivity and enhance customer satisfaction.

Read more about our agent management expertise that positions us at the top in Ventana Research’s most recent independent analysis.

Download your report here

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