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Supere as expectativas dos seus clientes e dos seus resultados.
A NICE foi eleita pelo oitavo ano consecutivo, líder em CCaaS pelo Gartner® Magic Quadrant™ , pela sua polataforma em nuvem CXone. Por ser uma plataforma completa e integrada, CXone fica a frente no quadrante dos líderes.
Faça o download do Quadrante Magico Gartner 2022 onde onde achamos que você aprenderá mais sobre:
- A avaliação independente da Gartner sobre o mercado CCaaS
- Pontos fortes e cautelas em reconhecer fabricantes
- Recomendações e melhores práticas para decisões de compras e aquisições
Acreditamos que esta análise profunda, te contará a história toda.
*NICE CXone (formerly NICE inContact) effective 2021
Gartner, Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, Pankil Sheth, 22 August 2022 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE Systems.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
1. NICE CXone named a Leader in the Magic Quadrant for Contact Center as a Service (2021)
2. NICE inContact named a Leader in the Magic Quadrant for Contact Center as a Service, North America (2017-2020)
3. inContact named a Leader in the Magic Quadrant for Contact Center as a Service, North America (2015-2016)
