NICE Earns Perfect Scores Across All Categories of Customer Satisfaction in DMG Consulting Report

January 21, 1:00 pm EST

For the 8th year running, NICE has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, for having perfect scores in each of 23 categories of customer satisfaction in the 2019-2020 Contact Center Analytics Product and Market Report. NICE was noted in the report for holding the largest percentage of the total interaction (speech and text) analytics market based on the number of contact center seats, as it has for the past 8 years.

DMG Consulting's 2019-2020 Contact Center Analytics Product and Market Report states that NICE was the clear interaction analytics market share leader with 43.1% market share. This represents over 2.9 million seats, over a million more than its nearest competitor.

Download the reprint to learn more about DMG’s research and findings.

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