In Forrester’s inaugural Waves for Customer Journey Visioning and Orchestration, the analyst group ‎positioned NICE among the most significant vendors in the market. NICE’s current offering received ‎among the top scores for journey design and planning, as well as services, client experience and ‎usability. The company had the highest score possible in parts of the strategy evaluation: in the ‎planned enhancements, partner ecosystem, and pricing model criteria.‎

‎“The [NICE] platform lets users slice and dice journey data to visualize moments of truth, pain points, ‎and KPI changes. It also lets users observe multiple journeys for a single customer. The platform is ‎unique in connecting journeys to agent performance (using speech and text analytics) and employee ‎metrics,” noted the Forrester Research reports. NICE Customer Journey Solutions were also cited for ‎their ability to “support enterprise wide journey analytics programs.‎

NICE is proud to be recognized as a leader in this inaugural research and invites you to download ‎your ‎complimentary report today!‎

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are ‎trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of ‎Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, ‎weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in ‎the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at ‎the time and are subject to change.‎

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