Check out our on-demand NICE Talks
On Demand
From RPA to Hyperautomation: Strategies and Tools for the Best Business Outcomes
Join this webinar to hear from Mukul Saha, senior director at Gartner, on steering your organizational RPA towards hyperautomation and more advanced use cases.
Topics we will cover include:
- Exploring key findings from Gartner’s latest board of directors survey
- Utilizing hyperautomation to align with your business goals
- Identifying your hyperautomation use cases
- Equipping your organization with the right set of tools to embrace hyperautomation
- Learning about the best way to govern and design your operating model
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| Mukul Saha | Karen Inbar |
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Senior Director, Gartner
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Director of Marketing, Advanced Process Automation, NICE
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On Demand
CX Soars to the Next Level with AI-Driven Self-Service
Companies leading the way on self-service CX have recognized two critical needs: The first is to integrate self-service across channels, and the second is to optimize their use of intelligent virtual assistants, or IVAs, to improve non-transactional interactions. Done well, the result is a virtuous cycle in which conversational data improves every aspect of digital interactions, making self-service ever-more capable of handling more complex customer requests. Too often, however, digital channels lose their luster when they are unable to gather, learn, and apply data to improve CX, leaving questions unanswered and development teams at a loss.
In this webinar:
- Get the status of the adoption of self-service technology and pain points based on Metrigy’s latest research
- Discover how businesses are gaining value with IVAs guided by conversational data
- Learn why self-service integration is increasingly important for next-level CX
- Gain insight on how to leverage data-driven automation to enable continuous learning
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| Beth Schultz |
Michele Carlson |
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VP of Research & Principal Analyst, Metrigy
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Senior Product Marketing Manager, NICE
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Knowledge Management: The Path to Happy Customers and Productive Agents
This session will highlight the role of knowledge management through both lenses of optimizing self-service experiences and boosting agent productivity. We’ll show how and why using smart, AI-infused knowledge management optimizes self-service content, making it easier for customers to help themselves and for businesses to detect relevance of content to their customers. We’ll also show how the same smart knowledge management boosts agent productivity with real-time agent guidance with relevant content. Last, we’ll demonstrate how using smart knowledge management allows businesses to adapt to changing customer journeys.
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| Omer Minkara |
Aaron Rice |
| Vice President & Principal Analyst, Aberdeen | Vice President, CXone Expert, NICE |