Customer success leads to Metrigy honor for NICE Voice of the Customer

In a report evaluating Voice of the Customer (VoC) platforms, research and strategic advisory firm Metrigy named NICE VoC a Top Provider among a field of 16 VoC providers. NICE was named a Top Provider based on customer-documented quantitative metrics demonstrating business success. According to the Metrigy report, NICE VoC success group customers achieved the following results:
 
    • Revenue increase of 35.8%
    • Cost decrease of 15.3%
    • Customer ratings improvement of 35.5%
    • Agent efficiency improvement of 32.8%
 
This report covers one of six MetriStar categories where NICE earned Top Provider, which recognizes suppliers whose customers achieved high business success and above-average customer sentiment ratings. In fact, NICE performed better than any other provider throughout the full MetriStar program.

Learn more about the industry analysis, Metrigy’s take on NICE VoC capabilities, and see the results for yourself.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Download your Metrigy 2022 MetriStar Report here

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