NICE earns Metrigy's 2022 MetriStar Top Provider Award for Workforce Optimization platforms.

Metrigy has recognized NICE’s WFO solutions for proven success in 2022 — ranking highly among 14 vendors evaluated.

“CX leaders clearly see NICE as a reliable platform, augmented with sophisticated analytics that help overall CX initiatives,” says Robin Gareiss, CEO and Principal Analyst, Metrigy. “Its comprehensive workforce optimization suite helps anticipate business demands, automate scheduling and optimize workforces using a robust, AI-enabled analytics engine.”

As a dynamic innovator in digital-first customer experience interactions (CXi), NICE continues to provide market-leading workforce management capabilities that empower agent productivity and increase customer satisfaction.

Read more about our WFO solutions that position us at the top in Metrigy’s most recent independent analysis.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Download your Metrigy 2022 MetriStar Awards Report here

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