Managing Agent At Home Performance

On Demand Webinar

Thursday, April 30, 2020 | 2:00 p.m. ET

Presenting:

Kim Steele

Portfolio Solutions Engineer
NICE

Lauren Maschio

Sr. Product Marketing Manager

NICE

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Agents are critical to delivering exceptional customer satisfaction. However, with change comes uncertainty and anxiety which can impact customer satisfaction at a critical time. This session helps QA teams, supervisors and coaches work together to manage this transition and help them respond to change.

Attend this webinar and learn:

Best practices for adapting your quality program to work-from-home agents
A 5-step quality and coaching collaboration model that improves agent performance
How to motivate agents during the transition

Register for the On Demand Webinar

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Managing Agent At Home Performance On Demand Webinar

Register for the On Demand Webinar

Managing Agent At Home Performance

On Demand Webinar