Reducing Fraud in Today’s Evolving Contact Center
On Demand Webinar

Keeping Contact Center interactions secure, compliant and fraud-free has always been a challenging task, but with the current reality of agents working from home it has become an even tougher goal to achieve. Requirements such as PCI DSS and GDPR are now under a new level of threat. In addition, challenging economic conditions are expanding the pool of bad actors making fraudulent attempts against contact centers. 

With at home agents, organizations need to refine their internal adherence policies to address new vulnerabilities. Agent access to sensitive customer information during non-work hours, personal use of corporate assets and even potential breaches by family and friends are some examples.  

Join David Fapohunda, Managing Director - Fraud, Corruption & Economic Crimes, PwC US to learn about the latest threats facing contact centers today and the strategies for addressing them in a work from home environment. We will also share real world examples that can be used to understand the threats to your organization, agents and customers in this new reality.