Maintaining CSAT with Workers At Home Just Got Critical
On Demand

Thursday, April 9, 2020 | 2:00 p.m. ET

Guest Speaker:

Ian Jacobs
Principal Analyst
Forrester
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

With workers moving to a work at home environment en masse, the need for pre-configured analytics is now critical. Join this discussion with featured guest, Ian Jacobs of Forrester Research, on the problems that brands have with generic analytics toolkits and why pre-configured analytics provides an easier on-ramp and a faster ROI for brands – and even more so now, with the migration to remote work. Ian will discuss the advantages of using these solutions to create strong analytics programs that provide faster insight and accuracy for transforming organizations into powerful, data-driven market leaders.

Register for the On Demand Webinar Below

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