Interactions live / Let’s Get Physical!

THURSDAY JUNE 2 2022


Sheraton Grand Hyde Park, 161 Elizabeth Street, Sydney

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined and where you can enjoy an afternoon of learning and networking with the largest community of global CX experts.

Sign up today and reserve your spot!

WHY ATTEND

The Future of Customer Experience is Here.

LEARN
Our event will propel you into the future of customer experience and show you what you need to do today to stay ahead of your customer’s expectations and your competition.

INTERACT
Network with other CX leaders. Interact with our experts and product evangelists, and share best practices related to understanding and optimizing customer journeys in the contact centre and beyond its boundaries. Learn how to use the latest innovations in cloud, digital, self-service, AI and process automation.

ENJOY
And expect the unexpected with surprises, treats, and some CX fun! Have a laugh with comedian Merrick Watts (Merrick and Rosso) and bid in the silent auction, sponsored by Jabra, for a chance to win a brand new Segway Ninebot scooter. All proceeds from the silent auction will be donated to not-for-profit, Yourtown, which creates brighter futures for children and young people.


BE INSPIRED
Hear from our inspirational executive customer keynote speakers:

  • Penny Willcock, Director of Strategy & Experience, Optus Consumer as she shares her unique perspective on “Connecting Digital and Human Customer Care to Transform CX”
  • Dave Riches, CX Evangelist discussing the latest innovations and insights in the CX landscape, including the transformation journey of a 500+ seat contact centre

You will also hear from customers including Rebel Bailey, Hollard Insurance, Senior Customer Experience Designer and Tomas Haffenden, Head of Service Design, Torrens University, as they share their experiences of the power of digital transformation and its challenges on a must-see business transformation panel with NICE’s Cameron Adams, director – CXone practice.

AGENDA

Take a sneak peek into our high-level agenda: 

Time Topic
1:00 pm    Arrival Tea & Coffee
1:30 pm Welcome & Opening Address
1:45 pm Guest speaker: Merrick Watts
2:30 pm CX Innovation Session
3:00 pm Afternoon Tea
3:30 pm Optus Consumer – Penny Willcock
4:00 pm CX Evangelist – Dave Riches
4:30 pm Business Transformation Panel
5:00 pm Drinks, Canapes & Live Music
7:00 pm Event Concludes

Silent Auction Sponsored by      
          

Register Now

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