In Times of Change, Employee Virtual Assistants/Attended Bots are Work-at-Home Agents Too
On Demand
Presenting:
Michael DeSalles
Customer Care, Principal Analyst
Frost & Sullivan
Frost & Sullivan
Karen Inbar
Director of Marketing
NICE Advanced Process Automation Solutions
NICE Advanced Process Automation Solutions
We are months into a global ‘new normal’ and the contact center world is starting to settle down – at home.
Seemingly overnight, businesses around the world have had to shut their doors, put business on hold, or fortunately for some, send their agents and employees to work at home.
In customer care this has meant millions of agents around the world, working and emotionally adjusting to a completely different environment than before.
Fortunately help is here! Virtual assistants and process automation are changing the face of the contact center. Their use has been accelerating even before the Covid – 19 pandemic. In this joint webinar with NICE and Frost & Sullivan, we will explore the role of virtual assistants and take a look at some practical examples of how they play such an instrumental role in creating agile organizations that are quick to adapt to fluctuations in organizational structure, workforce engagement, and customer demands.
Fortunately help is here! Virtual assistants and process automation are changing the face of the contact center. Their use has been accelerating even before the Covid – 19 pandemic. In this joint webinar with NICE and Frost & Sullivan, we will explore the role of virtual assistants and take a look at some practical examples of how they play such an instrumental role in creating agile organizations that are quick to adapt to fluctuations in organizational structure, workforce engagement, and customer demands.
