Transform the IVR Customer Experience
Take the IVR Optimization Challenge and discover how to unlock effortless self-service within your existing IVR platform. Small improvements in IVR containment can save organizations millions of dollars in operational costs. NICE Nexidia's IVR Optimization solution is designed to help your team uncover business-critical insights that lead to faster and cheaper call resolution, reduced agent transfers, and vast improvements in call center efficiency.
The IVR Optimization (IVRO) Challenge Day event is organized as an internal competition, scheduled at a date and time convenient for you, in which teams compete to identify and analyze use cases that would contribute substantial value to your IVR customer journey. Previous participants have uncovered actionable insights in customer self-service, authentication, and IVR menu optimization, leading to millions of dollars in annual cost savings. The IVR Optimization Challenge Day features:
- Training facilitated by NICE to enable your team to use the power of IVRO to analyze customer journeys in your IVR
- Competing teams uncover insights and opportunities to improve IVR customer journeys
- Prizes for the winning team to fuel the fun!
Here is a quote from a recent participant of the IVR Optimization Challenge:
"It was great that people from across the technical, care/product, and reporting teams could take a full day to work together to dive into IVR and leverage the NICE IVRO solution to find opportunities to improve on. Since this is a challenge, only one team can come out on top, but the customers and company will be the real winners to come out of this process with improved experiences and cost savings. Together, we found targeted and actionable items that can have an immediate impact. They will drive better and more efficient customer experience, and will have a positive and lasting impact for the business." - IVR Product Manager, large telecommunications company
Sign up to take the IVR Optimization Challenge today!
